F.A.Q.

faq

1 – What is Guard IT Livedrive Online backup?

Guard IT Livedrive is an online storage service, providing two innovative and powerful features
Guard IT Livedrive Backup – a very simple, secure and robust online backup solution. Livedrive Backup keeps a copy of your files safely online, so that if they are lost or damaged you can retrieve them quickly and easily.
Livedrive Briefcase – a place to put the files you use most regularly, and access them absolutely anywhere. Livedrive Briefcase appears as a new drive on your PC, and you can use it just like any other drive, but your Briefcase files are also copied online and you can view or edit them from any web browser. If you install Livedrive Briefcase on more than one computer, all of the files are the same on every PC, and changes you make on one machine are replicated across all of your other computers.

2 – What is the difference between Livedrive Backup and Livedrive Briefcase?

Livedrive Backup is a very simple (yet powerful) online backup solution. You choose which folders you want to backup, and Livedrive backup will work in the background to protect the contents of those folders while you work. You can set it up and forget about it.
Livedrive Briefcase is our flexible and innovative access-anywhere product, that lets you access your files wherever you go, and see the same files on all of your PCs. Livedrive Briefcase will change the way that you view files – no longer are they static objects on one computer, but they go with you wherever you go and you never need be without them again

3 – Can I use Livedrive Backup to backup my servers?

Absolutely – just install Livedrive Backup on your server and you can choose any folders to backup

4 – Can anyone else see files on my Briefcase?

Livedrive uses military grade, AES-256 security to encrypt all communications between a user’s computer and our servers, data stored on your Livedrive is backed up on to multiple storage servers at our data centres ensuring your data is fully protected. Our network is protected by enterprise-grade firewalls ensuring that once your data is on our servers only the people you want to access your data can.

5 – Do I have to have an internet connection to use the L: drive?

An internet connection with an upload speed of at least 1mbps is recommended for optimal running of the Livedrive Software.

6 – How do I get an L: drive on my PC?

Once you’ve activated your Livedrive Briefcase and Backup account you will need to install the Livedrive Desktop software on each PC you wish the Briefcase to occur

7 – What do you get with Briefcase that you don’t get with Backup?

FTP Access
File sharing
Facebook, Smugmug and Flickr integration
Online editing of your documents and pictures
An integrated music browser and player
Web playback for video files
Mobile Access
How can I access my Livedrive Briefcase?
Files are accessible through a web browser, FTP or via windows Explorer.
This means you have 24/7 access to your files from any web connected computer, anywhere in the world.

8 – Why should I use Livedrive Briefcase?

The huge amount of online storage that you get with your Livedrive Briefcase gives you the option to do away with clunky external drives or expensive hard drives. Access your files from anywhere, anytime!

9 – What is Livedrive Briefcase?

The Briefcase ‘L’ drive is a place to store files for permanent archiving, sharing with friends and family and editing online. Files are accessible through a web browser, FTP or via windows Explorer.

This means you have 24/7 access to your files from any web connected computer, anywhere in the world.

Any files that you add to your Briefcase on one machine will automatically be synchronised with your other PCs. If you change a file on one PC, the new version will appear on all your other PC’s in an instant! This is the best way of ensuring that you always have a copy of your important files, whether you’re at home or in the office.

10 – Can I upload files to Livedrive Backup online?

No – you can’t upload new files to Livedrive Backup online. Livedrive Backup is a direct copy of the files you have on your computer. If you want the ability to upload files from anywhere and have them appear on your PC, try our Livedrive Briefcase service. For a comparison between Livedrive Backup and Livedrive Briefcase, see our package comparison page.

11 – Can I edit or delete files online in Livedrive Backup?

No – you can’t make any changes to files from the web portal. Livedrive Backup is designed to keep an exact copy of what you have on your computer online, so you can’t edit it online.

12 – Can I restore deleted items?

Yes – Livedrive Restore even allows you to files you have previously deleted. Simply – change the Default View in the toolbar to Show Deleted Items. It is that easy.

13 – Can I get access to previous versions of files?

Yes – Livedrive Backup keeps up to the last 30 versions of any file. Login to your web portal, click on the Backup tab and navigate to the file. Double click on the file to view it’s properties – you’ll see a list of historical versions here and can download whichever one you want.
Alternatively, if you are using Livedrive Restore, simply right-click on a file and select View Older Versions or select Versions from the toolbar to see a list and restore any historical versions.

14 – How can I restore multiple files?

Whether you want to restore you files on a new computer or are recovering from an unfortunate incident, Livedrive Restore lets your browse your Livedrive Backup account, select any file or folder and then restore it straight to your PC, either in its original location or any location you choose. To download and install the Livedrive Restore, click here. The installer will take you through everything you need to set up Livedrive Restore – it only takes a few minutes!

15 – What happens if I delete a file from my PC?

If you delete a file on your PC then it is moved to the Recycle Bin in your web portal (even if it isn’t in your Recycle Bin in Windows). It stays here for at least 30 days, so you can restore it quickly and easily. To access your Recycle Bin, login to your web portal, click on the Backup tab and see the Recycle Bin in the left hand navigation.

16 – Where can I see the files I’ve backed up?

The files that you’ve backed up are all available from your secure web portal. Login with your Livedrive account e-mail address and password, and click on the Backup tab – you’ll be able to browse your files just like you can in Windows. You can download files or folders from here with one click, but you can also do so much more – you can watch your movies, view your Office documents, play your music and display your photos right from within your web browser!

17 – How do I schedule a backup?

Livedrive Backup does not currently have a scheduled backup option – it constantly protects your files as you work. If you change a file or add a file to the folders that you are protecting, Livedrive Backup will instantly upload it without interrupting you.

18 – What are the minimum system requirements for Livedrive?

1 GHz Intel or equivalent CPU
512 MB of RAM
Windows XP/Vista/7/Server 2003 or Later
Broadband Internet Connection
Internet Explorer 7 or higher/Firefox 2.0 or higher/Google Chrome/Safari
The latest versions of Java and Flash.

19 – Which operating systems does Livedrive support?

The Livedrive desktop software runs on Windows XP, Windows Vista and Windows 7. There is software available for Mac

20 – Can I try out Livedrive before buying it?

Yes there is a 30days free trial to try our online backup service no obligations needed.

21 – Why do I need Guard-IT Online backup?

Over 60% of users have lost irreplaceable data from their computer. The files you store on your computer – photos, music, videos, emails and documents – are increasingly precious, but they’re so easy to lose. Hard drive failure, fire, theft or even just accidental user error can wipe out highly important content in seconds.

Before Livedrive you could only back up your data to CDs, DVDs, external drives or even backup tape, but all of this takes effort, you need to remember to do it, and they’re about as susceptible to failure, loss and damage as the PC itself.

Livedrive gets rid of this problem completely by providing a simple, secure and robust online backup solution. Just install it, select which folders you want to backup and forget about it. There’s no need to schedule your backups or leave your PC on overnight – it backs up your files as you work. There’s no limit on how much you back up either, so it’s completely hassle free.

Livedrive Briefcase takes this one step further by setting your files free and letting you access them wherever you are. See the same files on every computer you use – you can use them just like any other file on your computer, but if you change them, they will automatically change on all of your other PCs. View and even edit your documents online from any web browser anywhere. Even access your files on your go from your mobile.

22 – How secure is Livedrive?

Livedrive is very secure. Our data centres use military-grade technology to keep your files encrypted and safe. We support SSL transfers between your PC and our servers too, so there’s no risk of people intercepting your data while it is uploaded or downloaded.
All of the data that you put on Livedrive is backed up redundantly across multiple locations, so it is fully protected against hardware failure or other damage.

23 – Do you ever limit bandwidth or transfer speeds?

No – there are not any limits on how much bandwidth you can use each month. Nor are there limits on the speed of your transfers beyond the natural limits of technology – our data centers have super fast connections. Unlike some other providers we don’t punish you for making use of our service by throttling your bandwidth just because you store a lot.

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